Privacy Policy

1. Information We Collect

When you use HaulSignal, we collect the following types of information:

• Email address — collected when you join our waitlist or create an account.
• IP address and user agent — automatically captured to prevent abuse and improve security.
• WhatsApp number — only when you explicitly opt in to receive load calculations via WhatsApp.
• Trip details — pickup/delivery locations, load pay, MPG, and deadhead miles you provide for calculations.

2. How We Use Your Information

We use the information we collect to:

• Notify you when HaulSignal launches or when your waitlist spot is activated.
• Send product updates, new feature announcements, and relevant trucking industry insights.
• Calculate real profit-per-mile for your loads using live diesel prices and routing data.
• Prevent fraud, abuse, and unauthorized access to our services.
• Improve our product based on usage patterns and feedback.

We will never sell your personal information to third parties for marketing purposes.

3. WhatsApp Communications

HaulSignal uses Twilio as our messaging provider to deliver load calculations and notifications via WhatsApp.

• Opt-in required: You must explicitly provide your WhatsApp number and consent to receive messages.
• Message frequency: Varies based on your usage — typically one response per load check.
• Unsubscribe: Reply STOP at any time to opt out of WhatsApp communications.
• Help: Reply HELP for assistance.

Message and data rates may apply depending on your carrier plan.

4. Data Storage & Security

Your data is stored securely in Lovable Cloud (PostgreSQL database), with the following protections:

• Encrypted at rest — all database storage uses encryption.
• Encrypted in transit — all data transmitted between your device and our servers uses TLS/SSL.
• Row-level security — database access is restricted so users can only access their own data.
• Automatic backups — daily backups ensure your data is never lost.

5. Third-Party Services

We use the following third-party services to operate HaulSignal:

Each third-party provider has their own privacy policy and security practices. We only share the minimum data necessary for them to perform their function.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Facebook Pixel — to measure the effectiveness of our advertising campaigns and understand how visitors interact with our site.
• Analytics — to track page views, feature usage, and improve user experience.
• Essential cookies — to maintain your session and preferences.

You can control cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. Your Rights

You have the following rights regarding your personal data:

• Access & portability: Request a copy of all data we hold about you.
• Deletion: Request complete deletion of your account and associated data.
• Opt-out: Unsubscribe from emails or WhatsApp messages at any time.
• Correction: Update inaccurate or incomplete personal information.

To exercise any of these rights, contact us at the email below. We will respond within 30 days.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or security purposes. Aggregated, anonymized data may be retained indefinitely for analytics.

9. Children's Privacy

HaulSignal is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes via email or WhatsApp. Continued use of HaulSignal after changes constitutes acceptance of the updated policy.